Essentially: 

We offer a no questions asked, 14 business day return policy, for unopened items, providing a full refund, less standard shipping costs. We will also offer a follow up discount for your next purchase.

********Please note that returns will need to be sent to London at customer's expense.**********

If your item is open already:

• Please reach out to us directly, as we'll be happy to offer a substantial discount on a new item that you will be more happy with.

 

     The Details:

Being an independent artist, there are still costs associated with returns, therefore: 

1. Return shipping will be at the customer's expense.
2. Tracking is required for all returns, to verify your return arrives.
3. Once we've received your returned item, and it's inspected and approved, we'll issue your refund, less shipping costs. (Note: Original shipping costs are non-refundable.) 
   
   

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@jaredkrauss.art.

Note for EU Customers: If your original shipping costs was for an express delivery, you will be refunded the difference between a standard delivery and express. 

Item's Condition

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@jaredkrauss.art.

If your return is accepted, you will need to mail the item back to us at your expense.

We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return's Discount

• We will offer you a 20% discount on your next purchase as soon as you've sent your return off in the mail.
  
  

To Receive Your Discount:

1. Request a Return, 
2. Send us an email with:
   1. screenshot of your return request
   2. a photo of the item in unopened condition
   3. photo of the receipt with the tracking information for your return

• Now wait for an email from us with your unique, one-time, discount code!

You can always contact us for any return question at shop@jaredkrauss.art.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as limited edition items, special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.